Wednesday, November 15, 2006

Management Consultants Strike Again

I laughed when I heard this story - until I realised it was our millions in tax money down the drain.

HM Revenue and Customs brought in management consultants to improve efficiency. The consultants implemented such a dim-witted litany of busybody rules (no personal photos on desks...) that they completely alienated the workforce. Now they're dealing with work-to-rule and overtime ban among 14,000 civil servants. Improve efficiency? Not likely.

I've previously posted on what I think of pointy-haired rules. If Revenue and Customs really want rules to improve efficiency, they might try some long-term thinking:
1. Show staff a little respect.
2. See rule 1.

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